Recent Almma Updates

We’ve rolled out a set of updates focused on three areas customers feel most: clearer reporting, stronger admin control, and a more consistent calling experience. We’re also sharing an important founder note about account safety.

What’s New

Clearer Call Outcome Reporting

Reporting now better distinguishes between outcomes such as voicemail, no answer, failed calls, and completed interactions. Totals are also more consistent as calls move through different stages.

Example: If your team runs a weekly outreach campaign, you’ll now see a more accurate breakdown of how many calls truly connected versus how many went to voicemail—without blended or misleading totals.

More Consistent Total Call Counts

Total call counts are easier to understand and more stable over time. This helps teams track campaign performance and compare results across reporting periods with greater confidence.

User Reactivation & Improved Admin Controls

Admins can now reactivate previously deactivated users while preserving account history. We’ve also improved location-level admin scope and permission handling to give organizations better control over who can access what.

Example: If a team member returns after time away, you can restore their access without losing historical context or rebuilding their setup from scratch.

Enhanced Deletion Controls

Deletion controls have been strengthened to support workflows where permanent removal is required. This provides more flexibility for organizations managing account and data lifecycles.

More Reliable Call Handoffs

We’ve improved how routing and transfer behavior aligns with the live call experience. This reduces confusion during handoffs and supports smoother real-world workflows.

Production-Readiness Improvements

Recent rollout and configuration updates help ensure features behave more consistently in live environments, supporting day-to-day reliability.

Founder Note: Account Safety

Across the industry, there has been a rise in token abuse from fake accounts. Almma has not been immune to this.

As part of our ongoing safety work, we are tightening the rules for free accounts. We apologize for any friction this may create. Free accounts will be more restricted as we work to protect the platform.

Plus and Pro levels should not be affected. However, if you notice any unexpected changes, please reach out directly using the help icon in the bottom right of your screen or email us at help@alma.ai.

What To Do Next

• Review your reporting dashboards, especially call outcomes and total counts.
• If you manage users, confirm your admin permissions reflect current team responsibilities.
• Use the help icon in the bottom right if you have questions about features or workflows.
• If something looks different than expected, contact us at help@alma.ai.

We’re continuing to invest in clarity, control, and platform safety so you can build and operate with confidence.