Internal Operations Agent
Handles IT requests, HR inquiries, onboarding tasks, and internal coordination — so your support teams focus on complex issues, not repetitive tickets.
What This Agent Does
The Internal Operations Agent takes responsibility for high-volume, routine requests that consume IT, HR, and administrative bandwidth — resolving what it can and escalating what it can’t.
Resolve IT Requests
Handles password resets, access requests, software questions, and common troubleshooting.
Answer HR Inquiries
Responds to policy questions, benefits info, PTO balances, and handbook lookups.
Guide Onboarding Tasks
Walks new hires through setup steps, required forms, and first-week checklists.
Triage & Route Tickets
Categorizes incoming requests and assigns them to the right team or specialist.
Provide 24/7 Self-Service
Employees get immediate answers outside business hours without waiting for support staff.
Track Request Status
Gives employees visibility into their ticket status and expected resolution times.
What This Agent Does NOT Do
Boundaries are defined upfront. This agent is explicitly prevented from:
- Making HR decisions — It provides information; humans make employment decisions.
- Accessing sensitive personnel files — Employee records beyond approved scope are off-limits.
- Granting elevated system permissions — Admin access requires human authorization.
- Handling complaints or grievances — Sensitive employee issues escalate to HR professionals.
- Modifying payroll or benefits enrollments — Changes require verified human approval.
How It Works
Employee Submits Request
An employee asks a question or submits a ticket via chat, email, Slack, or internal portal.
Classify & Resolve
The agent identifies the request type, checks policies or knowledge base, and resolves or routes.
Resolution or Escalation
Employee gets an answer, or the ticket lands with the right specialist — with full context attached.
Common Integrations
Human Oversight
IT and HR leadership maintain full visibility and control over every interaction.
Sensitive Topic Escalation
HR issues, security concerns, and complaints route to specialists
Complete Ticket History
Every request, resolution, and escalation fully logged
Human Takeover
Support staff can intervene on any ticket at any time
Resolution Metrics
First-contact resolution, time-to-close, and satisfaction tracked
Where This Is Used
Organizations of all sizes delegate internal operations tasks to this agent.
Mid-Size Companies
IT and HR teams stretched thin, need to scale support without headcount
Growing Startups
Rapid hiring, onboarding volume, limited ops bandwidth
Distributed Teams
Employees across time zones needing 24/7 self-service support
Universities & Institutions
Staff HR inquiries, IT support, and administrative coordination
Ready to Automate Internal Support?
Let’s discuss how this agent can handle IT requests, HR inquiries, and onboarding for your team.