Academic & Policy Navigation
Guides students through degree requirements, prerequisite checks, policy questions, and procedural steps — so advisors focus on mentorship, not repetitive lookups.
What This Agent Does
The Academic & Policy Navigation Agent takes responsibility for answering routine student questions about requirements, procedures, and policies — providing accurate, instant guidance while freeing advisors for high-value conversations.
Explain Degree Requirements
Walks students through major/minor requirements, credit totals, and graduation checklists.
Check Prerequisites
Verifies whether a student has completed prerequisites for specific courses.
Answer Policy Questions
Explains academic policies: add/drop deadlines, grading rules, academic standing, appeals processes.
Guide Procedural Steps
Walks students through forms, deadlines, and step-by-step processes for common requests.
Track Important Dates
Provides deadlines for registration, withdrawal, financial aid, and graduation applications.
Route Complex Cases
Identifies situations requiring advisor expertise and schedules appointments or escalates with context.
What This Agent Does NOT Do
Boundaries are defined upfront. This agent is explicitly prevented from:
- Making advising decisions — It explains options; advisors and students make decisions together.
- Granting exceptions or overrides — Policy exceptions require human authorization from appropriate offices.
- Accessing protected student records — FERPA-protected data is only accessed within authorized scope.
- Handling financial aid decisions — Aid eligibility and awards require Financial Aid Office involvement.
- Providing mental health or crisis support — Sensitive situations escalate immediately to counseling services.
How It Works
Student Asks a Question
A student asks about requirements, deadlines, or procedures via chat, portal, or email.
Check Policies & Records
The agent references the catalog, student record (within scope), and policy documents to formulate an answer.
Answer or Connect
Student receives accurate guidance — or gets connected to an advisor with full context attached.
Common Integrations
Human Oversight
Academic advisors and administrators maintain full visibility and control over student interactions.
Complex Case Escalation
Academic probation, appeals, and unique situations route to advisors
Interaction Logs
Every question and answer recorded for review and training
Advisor Takeover
Staff can intervene on any conversation at any point
FERPA Compliance
Data access limited to authorized scope; audit trails maintained
Where This Is Used
Educational institutions of all sizes delegate academic navigation tasks to this agent.
Universities
Undergraduate advising, degree audits, registration questions
Community Colleges
Transfer requirements, certificate programs, course sequences
Graduate Programs
Thesis requirements, milestone tracking, program policies
Online & Continuing Ed
Flexible program navigation, prior learning assessment, credential pathways
Deployment & Pricing
Deployment
- Start with one school, department, or program
- Load catalog, policies, and degree requirements
- Connect to SIS for student-specific guidance
- Typical pilot: 4–6 weeks
Pricing Model
- Per-institution or per-school pricing
- Volume tiers for large student populations
- No per-student licensing
- Multi-campus packages available
Ready to Transform Student Support?
Let’s discuss how this agent can handle academic navigation for your students — while keeping advisors focused on what matters.